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Qualitative techniques to investigate how patients evaluate dentists: a pilot study
Penulis
: Newsome PRH, Wright GH
Edisi
: 4
Editor
:
Collation
:
Subyek
:
Penerbit
: Blackwell Synergy
Tahun
: 2000
ISBN
:
Call Number
:
Ringkasan :
Most previous studies have portrayed patient satisfaction as a rather simple outcome based solely on patient perceptions. The goal of this pilot study was to determine if evidence could be found to support the view that patient evaluation is a more complex process better explained by drawing on the theories of ‘disconfirmation of expectations’ and ‘attribution’. Methods: A qualitative methodological approach was chosen with data collection being achieved by means of four focus group interviews comprising a total of 25 participants (16 women and 9 men, mean age 43.8 years, standard deviation of 14.45) representing a wider population of adults (over the age of 18) who had attended for dental treatment within the previous 12 months.

Daftar copy :
No. Barcode Lokasi No. Rak Ketersediaan
1 08193850 Ruang Referensi - Perpustakaan FKIK 01 TIDAK DIPINJAMKAN

 

Diproses dalam : 0.14674496650696 detik
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